January 09, 2015
The first two days of our 7-day vacation on the small island of Isla Mujeres, Mexico was as peaceful and tranquil as you would expect from an “intimate health and wellness spa.”
For two days, Amelia and I enjoyed amazing food and bottomless cocktails in a quiet and relaxing environment at one of Mexico’s premier resorts, Zoetry Villa Rolandi.
But all that would change…
On the afternoon of our third day, a family of at least 20 people that can only be described as the Mexican version of My Big Fat Greek Wedding invaded the resort and destroyed its tranquility.
What we and the other guests thought was an adult’s only resort, as stated on the old Villa Rolandi website, had allowed three small screaming children to check-in with their multi-generational family who had reserved the presidential suite and four other rooms.
After 15 minutes of listening to them yell at each other from the balconies and upon seeing a small child wearing a diaper in the salt water tranquility Jacuzzi, Amelia and I knew it was time for us to leave.
We immediately started packing after contacting our amazing travel agent, Amy Burbank and Purple Palm Vacations. She started the process of finding us a new resort.
Once we were nearly packed, we headed down to the front desk, where a line of other disgruntled guests quickly formed behind us.
We knew that Zoetry, the new owners of Villa Rolundi, belonged to the AMR Resorts chain. We also knew (thanks to Amy) that a Secrets resort, also part of the AMR chain, was just across the water from where we were standing.
Moving to Secrets would extricate us from an intolerable situation, while allowing our vacation dollars to stay in the family of resorts. And we knew from our vacation last summer that Secrets was truly adults only.
After presenting our solution to the hotel manager, he and Amy secured us a room at Secrets and the yacht was standing by to deliver us from hell.
Meanwhile, the other guests were demanding that the hotel evict the family, but that wasn’t very feasible. They were making more money off of that family than the rest of the guests combined, and Zoetry (the new owner) is not technically adults only.
The moral of this story is that sometimes winning the battle isn’t possible, but you may be able to win the war by presenting a workable solution that benefits all parties involved. In this situation, being gone was much better than being right.